Store Policy

Returns:

True Gesso wants you to be 100% satisfied with the service and merchandise that we have provided. We carefully inspect each board that is sent to you. However, if you receive a damaged, incorrect or defective item, please contact us immediately upon receipt. Boards must be returned to us within fourteen (14) days for refund. If we have made a mistake, or the product you received has been damaged in transit, we will pay for the product's return. Return freight on problem orders must be coordinated with a member of our staff prior to return or they cannot be refunded.

No returns or refunds on custom panel orders.

Please contact us at info@truegesso.com .

If you receive a damaged package, if at all possible, please photograph the unopened package prior to opening it as that helps us to collect from the carrier. If you have made the mistake, you are responsible for the shipping cost of the returned item. Exact freight is charged on exchange orders. Please do not send prepaid envelopes.

If you are sending us a package back, please address it to:

True Gesso
Attention: Returns Department
223 North Guadalupe, #309
Santa Fe, NM 87501

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True Gesso Privacy Policy:

This privacy statement discloses the privacy practices for truegesso.com. True Gesso is committed to protecting your privacy, and we disclose all information practices.

Information Collection and Use:

True Gesso is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Order:

We request information from the user on our order form. Here a user must provide contact information (such as name, shipping address, etc.), and financial information (such as credit card number, expiration date, etc.). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the buyer.